Условия пользования
Terms of Use
(Last updated on 03 July 2026)
1. DEFINITIONS
1.1. In this Agreement, the following definitions apply:
Agreement means this document.
Application means the computer program owned by or licensed to TRUMEN EVA.
Company means TRUMEN EVA Tech Limited, CL 7161, whose registered office is located at Unit GA-00-SZ-L1-RT-208, Level 1 Gate Avenue - South Zone, Dubai International Financial Centre.
Content means information provided by a User or Specialist.
Moderator means a natural person who is a representative of the Service administration and has broader rights on the TRUMEN EVA platform than ordinary users.
Service means the TRUMEN EVA platform, website and mobile application.
Specialist means a registered natural person offering, on their own behalf, paid online assistance, support and consulting services through the TRUMEN EVA platform or other tools provided by TRUMEN EVA. Depending on the Specialist category, TRUMEN EVA may set additional requirements for their activity.
Terms means these Terms of Use.
TRUMEN EVA means TRUMEN EVA Tech Limited, CL 7161, whose registered office is located at Unit GA-00-SZ-L1-RT-208, Level 1 Gate Avenue - South Zone, Dubai International Financial Centre.
User means a registered natural person seeking communication on any matter through the TRUMEN EVA platform or other tools provided by TRUMEN EVA, as well as other services provided on the platform. When registering in the Service, the User must confirm that the User is legally capable and does not suffer from mental illness.
Volunteers means natural persons who are not Specialists but may provide various kinds of assistance free of charge to the extent that this does not violate the law of the country where the assistance is provided.
2. ACCEPTANCE OF THE TERMS OF USE
2.1. TRUMEN EVA, operated by TRUMEN EVA Tech Limited ("us", "we", "Company" or "TRUMEN EVA"), publishes these Terms of Use dated 01.06.2024.
2.2. This is an agreement between you and TRUMEN EVA Tech Limited, CL 7161, whose registered office is located at Unit GA-00-SZ-L1-RT-208, Level 1 Gate Avenue - South Zone, Dubai International Financial Centre. Together, you and TRUMEN EVA may be referred to as the "Parties", and each individually as a "Party".
2.3. These Terms are treated by the Company as a public offer addressed to an unlimited number of persons.
2.4. By starting to use the Service or any individual Service functions, by registering, or by taking any other action related to use of the Service functionality, the User or Specialist is deemed to have agreed to these Terms, and to have accepted the obligations and liability for full performance of these Terms without reservations or exceptions.
2.5. If the User or Specialist does not agree with any provision of these Terms, the User or Specialist must not use the Service.
2.6. TRUMEN EVA may unilaterally amend these Terms at any time. We may do so for various reasons, including to reflect legal changes, legal requirements, new features or changes in business practice.
2.7. The most current version of these Terms will be posted in the Service under "Settings" or on the website. The most current version will apply.
2.8. These Terms regulate the legal relations and obligations arising between TRUMEN EVA and internet users who wish to use the Application and its services.
2.9 TRUMEN EVA does not provide services in the United Arab Emirates. The Service is not available to Users located in the UAE.
3. RIGHTS AND RESPONSIBILITIES OF TRUMEN EVA
3.1. The Service undertakes to make all reasonable efforts to ensure stable operation of the Application, to improve it gradually and to correct errors. However, the Service is provided to the User on an "as is" basis. This means that the Service:
3.1.1. does not guarantee that the Application will operate without errors;
3.1.2. is not responsible for uninterrupted operation of the Application or its compatibility with the User's or any other person's software or technical means;
3.1.3. is not liable for any losses that arise or may arise from use of the Application or in connection with its use;
3.1.4. is not liable for failure to perform or improper performance of obligations due to failures in telecommunication or power networks, malicious software, or bad-faith actions of third parties aimed at unauthorized access to, or disabling of, the Service software or hardware.
3.2. The Service will make efforts to ensure that the Application functions, provided that the User uses current versions of the systems required to access it.
3.3. TRUMEN EVA does not conduct video consultations with Users and is not an agent, representative or intermediary of either the Specialist or the User in relation to the provision, quality or scope of services.
3.4. Therefore, TRUMEN EVA cannot be liable for obligations arising between the User and the Specialist.
3.5. TRUMEN EVA may assume functions relating to organization of the payment process, for which it may integrate various payment systems into the Service.
3.6. Specialists are not employees, service providers, contractors or subcontractors of TRUMEN EVA. TRUMEN EVA only provides the right to use the Application, its services and functions to facilitate interaction between the User and the Specialist.
3.7. The User and Specialist enter into bilateral relations for the provision of services. TRUMEN EVA is not a party to those relations and is not responsible for the actions of either party. The User independently decides which Specialist to choose and agrees with the Specialist on the time and conditions of cooperation.
3.8. The Service is not responsible for the accuracy of information provided by a User or Specialist. Any agreements between a User and a Specialist are bilateral.
3.9. TRUMEN EVA may use and offer Users psychological solutions, theories and methods that have not been tested, and may integrate third-party products, including products created by artificial intelligence, for the purpose of conducting experiments to study human behavior in groups or society and to develop better recommendations helping Users achieve their goals.
3.10. TRUMEN EVA does not prohibit a Specialist from placing similar services on other platforms, provided that the cost of services on TRUMEN EVA does not exceed the minimum cost of similar Specialist services available on other resources.
3.11. TRUMEN EVA may block a Specialist and include the Specialist in a blacklist.
3.12. TRUMEN EVA may block a Specialist account on the platform where the Specialist's actions or omissions harm Users, the Company's reputation, or violate internal rules and conditions of work on the Service. Blocking may be temporary or permanent and may be applied, in particular, in the following cases:
3.12.1. substantiated User complaints indicating low service quality, improper behavior or other significant violations. Each complaint may be checked for validity and compliance with internal Service rules;
3.12.2. the Specialist has missed more than one session with a User without prior notice and without a valid reason. In unforeseen circumstances, the Specialist must notify the User and the Service as soon as possible;
3.12.3. the information provided by the Specialist during registration or profile update is inaccurate, false or misleading;
3.12.4. the Specialist shows aggression or disrespect, uses offensive expressions, or makes discriminatory or inappropriate statements toward Users, Specialists or the Service administration;
3.12.5. the Specialist leaves false reviews intended to damage the reputation of the Service, its employees or other Specialists;
3.12.6. the Specialist's actions otherwise harm the interests, reputation or financial stability of the Service or contradict internal Service documents.
3.13. TRUMEN EVA may create and implement educational products and programs on the TRUMEN EVA platform. Such products and programs may include online courses, trainings, webinars, master classes, educational materials, methodological guides, lectures and other materials.
3.14. After successful completion of an educational program, TRUMEN EVA may issue a certificate or other document confirming completion. TRUMEN EVA is not responsible for the quality of an educational program or product if such program or product is not implemented on behalf of TRUMEN EVA.
3.15. TRUMEN EVA may independently determine the content, format and methods of implementing educational products and programs. Copyright to educational products and programs created by TRUMEN EVA belongs to TRUMEN EVA.
4. ELIGIBILITY
4.1. You must be at least 18 years old to create a TRUMEN EVA account and use the Service.
4.2. By creating an account and using the Service, you represent and warrant that:
4.2.1. you are legally capable and do not suffer from mental illness;
4.2.2. you can enter into a binding contract with TRUMEN EVA;
4.2.3. you will comply with these Terms and all applicable local, national and international laws, rules and regulations, including privacy laws, intellectual property laws, anti-spam laws and regulatory requirements;
4.2.4. you will use the latest version of the Service;
4.2.5. you do not have more than one account on the Service in a User or Specialist role;
4.2.6. you have not previously been removed from the Service by us, unless you have our express written permission to create a new account;
4.2.7. you will not record video, audio, text or other materials and content for distribution, including by posting on the internet, for payment or free of charge, for group sharing, leaks, torrents or similar distribution of materials;
4.2.8. you will not retransmit information, including paid information, to persons who have not entered into an agreement with the Service;
4.2.9. you will not transfer logins, passwords, platform materials, platform content or access granted by the Service to any third party without the Service's written permission.
4.3. If at any time you cease to meet these requirements, all permissions to access our Service and systems are automatically revoked, and you must immediately delete your account.
4.4. The Service allows you to upload, send, store, receive or transmit Content that does not violate these Terms or applicable law. TRUMEN EVA undertakes to maintain storage and integrity of such data in accordance with the Privacy Policy.
4.5. You can learn more about how TRUMEN EVA uses and stores your Content in the Privacy Policy. If you provide feedback or suggestions about our services, we may use that feedback or suggestion without obligation to you.
4.6. TRUMEN EVA may provide your data where a request is received from law enforcement, judicial or other governmental authorities, where the Company receives information about possible unlawful actions, or in other cases permitted by applicable law.
4.7. You unconditionally and irrevocably allow TRUMEN EVA to transfer personal data of the User or Specialist to its counterparties without prior consent where necessary for the performance of these Terms and operation of the Service.
5. YOUR ACCOUNT
5.1. To access the Services, the User must register and create an individual account by providing certain information. The User agrees not to create more than one account on the Service in a User or Specialist role, and not to create an account for another person without that person's prior permission.
5.2. User-provided information may include:
5.2.1. nickname and first name;
5.2.2. email address;
5.2.3. gender;
5.2.4. location, including country;
5.2.5. "About me" information;
5.2.6. language;
5.2.7. mobile phone number;
5.2.8. age group;
5.2.9. requests and interests.
5.3. This information may be changed later.
5.4. Information provided by a Specialist additionally includes:
5.4.1. full name and nickname;
5.4.2. work experience;
5.4.3. place and period of education;
5.4.4. name of educational institution and a document confirming higher education in the required field or area, or a certificate of completed courses in a specialty that does not require higher education;
5.4.5. Specialist photo;
5.4.6. photo with an identity document;
5.4.7. valid license, where required by local or national law or where available;
5.4.8. specialty;
5.4.9. areas and requests for work;
5.4.10. working method;
5.4.11. links to the Specialist's social media accounts or video hosting pages, if any.
5.5. An account registered in one country does not mean that it will also be available in another country.
5.6. The User is responsible for maintaining the confidentiality of the User's account password, username and any other confidential information associated with the account. TRUMEN EVA is not liable for any loss incurred by the User due to access to, or use of, the User's account by a third party, whether with or without the User's knowledge.
5.7. General terms and details of data protection are set out in the Privacy Policy. Before using the Service or its individual functions, the User must review that Policy.
5.8. The User is solely responsible for all actions performed using the User's credentials. If the User believes that someone has gained access to the account, the User must contact us immediately.
5.9. TRUMEN EVA checks data provided by Users and Specialists but is not responsible for its accuracy.
5.10. TRUMEN EVA reserves the right to save and store personal data.
5.11. Neither TRUMEN EVA nor its affiliates are obliged to respond to any communications posted in the Services.
5.12. The User is solely responsible for information or materials posted by the User in the Services.
5.13. During registration, the User chooses requests and interests for communication, including Health, Money, Environment and Friends, Personal Growth, Spirituality, Family, Personal Relationships, Work/Business and Recreation. After registration, the User may change interests and communication topics.
5.14. A User may be given an opportunity to become a project Volunteer if the User shares the mission and goals of the project and wishes to help application participants free of charge. A Volunteer profile may be highlighted with a special color. A project Volunteer may actively participate in voice rooms and chats, initiate conversation topics and tell participants about platform opportunities. A Volunteer may receive various project rewards.
5.15. To become a project Volunteer, the User must submit an application in the special Volunteer section by completing all required fields. A Volunteer may withdraw from Volunteer status at any time by sending a notice to the Company. The Service may terminate the Volunteer status of any User who violates Company rules.
5.16. The User may update their contact information, including email address and phone number, through their account settings at any time. However, any loss or delay of correspondence, notices or other communications that may have been dispatched prior to the update shall be at the sole risk and responsibility of the User.
6. PROFILE AND VISIBILITY OF PERSONAL DATA
6.1. The User independently fills in the profile within the Service functionality and determines the content of information placed in the profile, unless otherwise provided by these Terms or the rules of the relevant Service section.
6.2. When creating and publishing a profile, the Specialist fills in mandatory and, where available, additional information required by the platform for the relevant Specialist category, including name or first and last name, photo, service category, specialization, education, experience, length of service, cost and duration of sessions, professional experience description, requests the Specialist works with, and other information necessary to present the Specialist's services on the platform.
6.3. The list of mandatory and additional information displayed in the Specialist profile is determined by the platform and may depend on Specialist category, type of services, verification requirements, profile publication rules and Service functionality.
6.4. Such information is processed to perform these Terms: account creation and maintenance, platform functionality, matching of communication partners and Specialists, organization of communication and payments.
6.5. The User and Specialist profiles are displayed to other Users and visitors of the platform. The User independently determines the information included in the profile and independently decides which data to make available to other Users. The platform does not initiate the placement of data and does not influence the User's choice concerning profile content.
6.6. By accepting these Terms and posting information in a profile, the User and Specialist confirm that they understand the public nature of their profile and that the information they specify, including photos, becomes available to other Users and platform visitors.
6.7. The User may change the profile information or hide the profile through the personal account at any time.
6.8. The User and Specialist guarantee that photos, information and other materials placed in the profile belong to them or are used lawfully, do not violate the rights of third parties, including the right to one's image and the right to privacy. Posting information about third parties in a profile without their consent is not allowed.
7. CHANGES TO THE SERVICE AND TERMINATION
7.1. TRUMEN EVA is always working to improve the Service and provide additional features that you may find interesting and useful. This means we may add new features or product improvements, and we may remove certain features. If these actions do not materially affect your rights or obligations, we may not notify you before taking them.
7.2. We may suspend the Service entirely, in which case we will notify you in advance unless compelling circumstances, such as security concerns, prevent us from doing so.
7.3. TRUMEN EVA may terminate your account at any time without prior notice if it believes that you have violated these Terms. After such termination, you will not be entitled to a refund for purchases. After termination of your account, these Terms terminate, except that Sections 7, 8 and 15 through 22 continue to apply to you and TRUMEN EVA.
8. ROOM TYPES
8.1. The Specialists section is the main platform section and page and contains a list of rooms, chats and Specialists.
8.2. The Application provides several types of rooms: common chat room, common event room, group audio/video room, individual audio/video room, message and AI chat.
8.3. To access rooms, the User must begin account registration by clicking the "Register" button. The User must provide the requested information in the registration form, including email or phone number, password, language and country, and then click "Register".
8.4. The User may join any room shown on the Home, Search or Rooms page, and may also check activity, including past sessions and scheduled or cancelled consultations, in the Schedule section.
8.5. A TRUMEN EVA User may participate in any type of room according to the User's plan level, these Terms and any recommendations provided in the Application from time to time.
8.6. A User may join rooms by clicking "join", join without audio by clicking "join with microphone off", enable audio by clicking "enable audio", join without video by clicking "join with video off", or enable video by clicking "enable video".
8.7. After a meeting ends, the User may leave a review or rate the Specialist and the communication quality on a scale from 1 to 5.
8.8. Room types:
8.8.1. Common chat room - always available, may have moderators, maximum of 100 persons, with limits on communication time;
8.8.2. Common speaker room - up to 1,000 persons, several moderators, may be paid or free, with communication time limits;
8.8.3. Group audio/video room - up to 10 persons, Specialist and one moderator/creator, may be paid if the Specialist sets a fee, with communication time limits;
8.8.4. Individual audio/video room - only 2 persons, without a separate moderator, where the creator acts as moderator, may be paid if the Specialist sets a fee, with communication time limits;
8.8.5. Event - a paid or free room where Users listen to speakers and communicate by text chat, with room duration limits.
8.9. Room categories:
8.9.1. Open room - may be found by topic, keyword, gender, age and other room characteristics. Anyone may enter if there is a free seat; otherwise the person is placed on a waiting list until someone leaves the room;
8.9.2. Closed room - may be found by automatically assigned ID. To join a closed room, a User must send a request with reasons and a short explanatory note, which must be approved by the Moderator or room owner;
8.9.3. Artificial Intelligence - a separate type of room consisting of communication with artificial intelligence.
9. INTERACTION WITH ROOMS AND SPECIALISTS
9.1. A room is created using the following criteria: room cover image, room name, country, language, age recommendation, description, room type, room category, room privacy, chat availability, role in the room, number of participants, cost, interests, issues and requests, session length and regularity, and repetition.
9.2. Room search may be performed using the following criteria:
9.2.1. Requests: all; health; money; environment and friends; personal growth; spirituality; family and personal relationships; work/business; recreation;
9.2.2. Session length: 30 minutes, 60 minutes, 90 minutes, 120 minutes;
9.2.3. Interests: all; sports games; creativity; yoga; drawing; walking; cycling; reading; running; singing; computer games; volunteering; photography; knitting; construction; dancing; stand-up; music; movies and TV series; handicrafts; burning; modeling; origami; parkour; guitar; rowing;
9.2.4. Room type: all; common chat room; group audio/video room; individual audio/video room; event.
9.3. Specialist search may be performed using the following criteria:
9.3.1. Methods: all; Art Therapy; Analytical Psychology (Jungian Analysis); Gestalt Therapy; Humanistic Therapy; Eye Movement Desensitization and Reprocessing (EMDR); Dialectical Behavior Therapy (DBT); Adlerian Individual Psychology; Integral Neuroprogramming; Classical Psychoanalysis; Client-Centered Therapy; Clinical Psychology; Cognitive Behavioral Therapy (CBT); Short-Term Psychodynamic Therapy; Brief Strategic Therapy (BST); Crisis Counseling; Personality-Oriented Reconstructive Psychotherapy; Metaphorical Associative Cards (MAC); Multimodal Approach; Narrative Psychotherapy; Neuro-Linguistic Programming (NLP); Neuropsychological Methods; Solution-Focused Brief Therapy (SFBT); Perinatal Psychology; Sand Therapy; Behavioral Psychotherapy; Positive Psychotherapy; Understanding Psychotherapy; Process Therapy; Process-Oriented Therapy; Psychoanalysis; Psychodynamic Approaches; Psychodrama/Symboldrama; Rational Emotive Behavior Therapy (REBT); Religiously Oriented Psychotherapy; Sexology; Systemic Family Therapy; Systemic Constellations; Fairy Tale Therapy; Schema Therapy; Thanatotherapy; Dance Movement Therapy; Addiction Therapy; Acceptance and Commitment Therapy (ACT); Compassion-Focused Therapy (CFT); Trauma Therapy; Transactional Analysis; Transpersonal Psychotherapy; Focusing; Values-Based Approach; Hellinger Constellations; Emotional Imagery Therapy; Existential Analysis; Emotionally Focused Therapy (EFT); Ericksonian Psychotherapy and Ericksonian Hypnosis; Career Coaching; Business Coaching; Personal Coaching; Financial Coaching; Sports Coaching; Transformational Coaching; Life Coaching; Tarot Numerology; Western or Classical; Pythagorean; Eastern or Vedic; Astronumerology; Chinese Wu-Xing Numerology; Angelic; Kabbalistic; Karmic; Avestan; Chaldean; Slavic; Horary Forecasting; Natal Astrology; Predictive Astrology; Synastry Astrology; Medical Astrology; Horary Astrology; Electional Astrology; Mundane Astrology; Astrometeorology; Human Design; Intuitive Tarot Reader; Classical Tarot Reader; Intellectual Tarot Reader.
9.3.2. Requests: all; health; money; environment and friends; personal growth; spirituality; work/business; recreation; family and personal relationships;
9.3.3. Gender: all; male; female;
9.3.4. Education: higher professional education; related education; specialized courses;
9.3.5. Specialist category: psychologist, coach, numerologist, energy practitioner, astrologer, tarot reader.
9.4. To determine the time frame of a session in an individual room, the Specialist must select the session length: 30, 60, 90 or 120 minutes. The Specialist may also start an event room once at a specific time or create recurring event rooms at specified times and days of the week.
9.5. A moderator may be added to a selected room immediately. The invitation to act as a moderator is sent to the User or Specialist in Notifications, where the invitee accepts the invitation and confirms participation as a moderator on the platform. The room creator is the default moderator and has an expanded list of capabilities.
9.6. The room creator may decide whether chat will be available in the room. The creator must issue warnings to room participants and may remove participants from the room after a vote. The creator's main responsibility is to monitor that questions correspond to declared topics and that participants comply with applicable law and TRUMEN EVA rules.
9.7. To restart a completed room with the same settings, the User must open the Archive section in the Schedule tab, where completed rooms are listed with the option to restart them, if they were sent there.
9.8. When creating a room, the creator may add a description and change the cover image. The creator independently specifies the room description and indicates the meeting topic in more detail.
9.9. When a room has Active status and is available to join, the creator may change the room cover image, description, title, ability to disable chat, remove or add a moderator, ticket price if it is an event, and the schedule for how and when the room operates.
9.10. A vote among all participants in the same room may be held to remove a participant or assign a new role. By clicking "Vote", Users may appoint or remove a moderator, except for the room creator, and may remove any other User, including a Specialist. The vote is valid if more than 50 percent of all room participants voted.
9.11. A Moderator may remove a room participant without a vote. All possible interactions with rooms, including session deletion, are displayed in Notifications or Schedule.
10. "RECOGNIZE YOURSELF" SECTION
10.1. This section is intended for entertainment purposes. In this section, the User may use features such as Diary, Feelings Diary, Metaphorical Cards, Psychological Tests, World of Artificial Intelligence, Balance Wheel, Meditations, Affirmations, Ascetic Practices and Tarot Cards.
10.2. Specialized chats may be created for each direction in the "Recognize Yourself" section.
11. PERSONAL ACCOUNT
11.1. In Settings, the User may change subsections such as Personal Data, Become a Specialist, Security and Push Notifications.
11.2. The User may also access sections such as Share TRUMEN EVA, FAQ, Support, Community Rules, Privacy, Legal Information, Log Out, Cookie Policy, Licenses, User Agreement, Login to the Application, Safety Recommendations and Blocked Users, and may log out of or delete the account.
11.3. For additional protection, the User may enable PIN-code login. Achievements and awards can be viewed by clicking the Achievements button.
11.4. The Rooms section displays top rooms, rooms currently online, rooms about to start and rooms recommended to the User. The Chats section displays thematic chats. The Events section displays top events, events currently online and events recommended to the User.
11.5. The Schedule section allows the User to track scheduled events and arrange them over time to avoid overlaps.
11.6. In this section, the User may add an event, create a Room, delete an event, move or delete a Room, and choose the event color to distinguish events in the calendar.
11.7. In the Personal Account, a Specialist may edit the profile, view the room schedule, go to My Wallet, change the description in the About Me block, add or edit a Video About Me link, view achievements, change methods and requests for work, and change data in Settings. In Notifications, the User may view upcoming events, friend requests, announcements and other notices.
12. ROLE, RATING AND THEIR IMPACT
12.1. To become a Specialist, the User must select one of the available roles: energy practitioner/astrologer/tarot reader/numerologist, coach, or psychologist/psychotherapist, and complete a separate form. The Service administration will review the form and confirm the Specialist role.
12.2. The administration may refuse to confirm a Specialist account if the Specialist has shown non-compliance with professional criteria during an interview or otherwise, if TRUMEN EVA has sufficient grounds to doubt the Specialist's professional qualifications, if the educational institution where the Specialist studied is included in the Service blacklist, or if the Specialist does not comply with internal rules, ethical standards or the mission of the TRUMEN EVA project.
12.3. A rating is an indicator characterizing the activity and engagement of any User and the User's position on the platform. Both Users and Specialists have a rating. Ratings are given for each interaction with a room or User.
12.4. After a room is held, Users rate the Specialist or the room. The maximum score is 5.00. As the rating increases, more Application features become available to the Specialist.
12.5. Initially, after registration, each User and Specialist has a zero level. The first interaction with the platform allows the User or Specialist to obtain the first level.
13. SAFETY; YOUR INTERACTION WITH OTHER PARTICIPANTS
13.1. You agree to communicate politely with other Users in the Service and to be respectful when communicating with any of our customer support representatives or other employees. You agree to exercise caution in all interactions with other participants.
13.2. If any Service participant violates the Service rules or disrespects another User, any Service participant may file a complaint not only against a specific person but also against an entire room. The complainant may attach screenshots, describe the problem in a special section and select a category in Support.
13.3. The User may leave a review. Reviews are anonymous when this section is selected in the review form. A User may leave one review for one Specialist, and may edit or expand it.
13.4. You agree not to provide your financial information, such as credit card or bank account information, and not to transfer or otherwise send money to other participants using technologies not provided by the Service. Violation of this prohibition results in account blocking without possibility of restoration.
13.5. You are solely responsible for your interactions with other participants. TRUMEN EVA may make recordings and record information to ensure participant safety and compliance with law. TRUMEN EVA reserves the right to conduct, and you authorize TRUMEN EVA to conduct, any review at any time using records held by the Service, and you agree that any information you provide may be used for this purpose.
13.6. Any advice or other materials provided through the Services are for general informational purposes only. They do not replace professional medical or psychological consultation. We are not responsible for any action taken based on what you read or learn from such advice or materials. To the fullest extent permitted by law, we make no representations or warranties about the accuracy, completeness or fitness for any purpose of advice, materials or information published in or through the Service.
13.7. If advice from a qualified medical professional outside the platform contradicts anything in the Service, that professional advice prevails. Never disregard professional medical care or delay seeking it because of something you read or heard in the Service. If you believe you may need emergency medical assistance, contact a physician or crisis resources.
13.8. If you suffer any injury, whether mental, physical or otherwise, or if someone induces you to commit suicide, please call 112 or any other emergency or crisis hotline available in your area. TRUMEN EVA does not provide medical services or ambulance services.
13.9. AI Specialists do not replace professional assistance and are intended solely for entertainment and informational purposes. The Service is not responsible for consequences that may occur if you follow recommendations of AI Specialists without confirmation from qualified medical professionals.
13.10. Specialists are responsible for their qualifications and for the authenticity of diplomas or other documents confirming higher, additional or specialized education.
13.11. If you need professional psychological consultation, contact a psychotherapist or psychologist. TRUMEN EVA does not provide psychological advice or services. The platform creates a space where participants facing similar issues can share experiences, sometimes with support from Specialists. Even if a Specialist is a psychologist, coach, energy practitioner, astrologer, tarot reader or numerologist, within the platform that person acts only as a Specialist and does not provide psychiatric or any other medical care.
13.12. Each User understands and agrees that the User uses the services, Content and free support tools at the User's own risk.
13.13. TRUMEN EVA services, Content and free support tools are provided "as is" and "as available".
13.14. TRUMEN EVA and its affiliates expressly disclaim all warranties of any kind, express or implied, including warranties of title, merchantability, fitness for a particular purpose and non-infringement.
13.15. TRUMEN EVA and its partners do not warrant that services, Content or free support tools will meet User expectations, be uninterrupted, timely, secure or error-free, or that any errors will be corrected.
13.16. Any Content, services or free support tools are available at the User's sole discretion and risk, and the User is solely responsible and waives all claims and causes of action for any damage connected with them, including breach of User confidential information, damage to services, computer systems or mobile devices, loss of data, misuse or disclosure caused by the User or any person using the User's credentials. No oral or written information received from TRUMEN EVA or through the services, Content or support tools creates any warranty.
14. AI SPECIALISTS AND SERVICE LIMITATIONS
14.1. AI Specialists, AI Psychologist, AI Coach, Assistant and other automated Service tools are not medical, psychiatric, psychotherapeutic, psychological or emergency assistance. They do not diagnose, prescribe treatment, select or cancel medicines, assess medical risks, or replace contact with a doctor, psychiatrist, psychotherapist, psychologist, crisis service or other qualified professional.
14.2. AI Specialist responses are generated automatically and may be incomplete, inaccurate, erroneous or inapplicable to a User's specific situation. The User independently evaluates the information received and must not make significant decisions solely on the basis of AI Specialist responses.
14.3. The User is prohibited from using AI Specialists to discuss, disclose information, receive advice, instructions or recommendations on the following topics:
14.3.1. harm to oneself or other persons;
14.3.2. suicidal thoughts, intentions, plans or actions;
14.3.3. self-harm;
14.3.4. violence, threats, stalking or obsessive behavior;
14.3.5. isolation, control or other dangerous behavior under the guise of care, love or concern;
14.3.6. loss of contact with reality, psychosis, severe paranoia or other conditions requiring professional assistance;
14.3.7. refusal of basic self-care where this may harm life or health;
14.3.8. repeated or escalating behavior that may indicate danger;
14.3.9. dangerous substance use;
14.3.10. medical procedures, interventions, medicines, their use, selection, cancellation or dosage changes;
14.3.11. unlawful actions or other topics prohibited by applicable law.
14.4. If the User is in crisis, has suicidal thoughts, intends to harm oneself or others, is experiencing violence, has suffered trauma or believes there is an immediate threat to life or health, the User must immediately contact emergency services at 112, a doctor, a crisis service, a close person or another person able to help. The Service is not an emergency service and does not provide response to such situations.
14.5. If prohibited topics or signs of a crisis situation arise, the Service may restrict the AI Specialist, stop the automated dialogue, show a warning and suggest that the User contact emergency services, a doctor, psychologist, crisis service or other qualified professional.
14.6. The Service is not liable for consequences of decisions, actions or omissions of the User taken on the basis of AI Specialist responses, unless otherwise expressly provided by applicable law.
15. RIGHTS GRANTED TO YOU BY TRUMEN EVA
15.1. TRUMEN EVA grants you permission to access and use the Service solely to allow you to use the Service benefits as provided by TRUMEN EVA policies and these Terms. The User profile may be automatically blocked and permission to access the Service revoked if the Terms are violated.
15.2. The User is notified that the User is prohibited from:
15.2.1. using the Service or any Content contained in it for commercial purposes without our written consent;
15.2.2. offering, advising or advertising the services of other Specialists not registered in the Service;
15.2.3. copying, modifying, transmitting, creating derivative works of, using or reproducing in any way copyrighted materials, images, trademarks, trade names, service marks, other intellectual property, Content or confidential information available through the Service without TRUMEN EVA's prior written consent;
15.2.4. using any robot, bot, search robot, scraper, site search/retrieval application, proxy server or other manual or automated device, method or process to access, retrieve, index, data mine, reproduce or bypass the Service navigation structure or presentation or its Content;
15.2.5. using the Service in any manner that could interfere with, disrupt or negatively affect the Service or the servers or networks connected to it;
15.2.6. uploading viruses or other malicious code or otherwise jeopardizing Service security;
15.2.7. forging headers or manipulating identifiers to disguise the origin of information transmitted to or through the Service;
15.2.8. framing or mirroring any part of the Service without TRUMEN EVA's prior written authorization;
15.2.9. using meta tags, code or other devices containing references to TRUMEN EVA or the Service to direct any person to another website for any purpose;
15.2.10. modifying, adapting, sublicensing, translating, selling, reverse engineering, decrypting, decompiling or disassembling any part of the Service or causing others to do so;
15.2.11. using or developing third-party applications that interact with the Service, Content or information of other members without our written consent;
15.2.12. using, accessing or publishing the TRUMEN EVA application programming interface without our written consent;
15.2.13. investigating, scanning or testing vulnerability of the Service or any system or network;
15.2.14. encouraging, promoting or agreeing to participate in activity that violates these Terms;
15.2.15. distributing photos or video recordings broadcast on the Service without permission;
15.2.16. using offensive or degrading expressions, or expressing negative attitudes toward people based on nationality, sex, gender differences, race, religion, origin, social status or other personal characteristics;
15.2.17. communicating in a manner other than friendly and respectful communication;
15.2.18. providing inaccurate, unverified or false information;
15.2.19. imposing advertising, spam or selling services in a manner not provided by the Service;
15.2.20. providing false information about yourself;
15.2.21. encouraging harmful habits, suicide, drug use, life-threatening behavior, terrorism or other unlawful actions.
15.3. TRUMEN EVA is an information intermediary that grants Specialists the right to write and publish Articles in the Service and grants Users the right to write and publish Posts in the Service.
15.4. Specialists and Users are prohibited from including in their Articles and Posts any Content, including text, words, images and photos, that violates current law; contains extremist materials or calls to violence; contains personal data; infringes copyrights, trademarks, other intellectual property rights, privacy rights or other third-party rights; or contains false information amounting to defamation, insult or threats against other Users, Specialists or third parties.
15.5. TRUMEN EVA does not pre-moderate Publications and Content posted by Users and Specialists in the Service and does not make changes to them. Users and Specialists are solely liable under law for Publications and other Content they post, including liability for infringement of copyright and other third-party rights.
15.6. Upon receipt of a valid written claim from a right holder regarding copyright infringement, the Service will promptly remove the relevant Post, Article or other Content.
15.7. TRUMEN EVA may investigate and take any available legal action in response to unlawful or unauthorized use of the Service, including termination of your account.
15.8. The User warrants and undertakes not to participate in or be involved in competing activities. Such activities include creating a service, website or application that copies or mirrors the Service, its elements, style, logos or brands; enticing Service team members, affiliates or partners to work for the User's service or competitor services; and disclosing Service information, including databases, to persons engaged in competing or similar activities. In case of violation, the User must pay the Service an out-of-court fine of USD 1,000 in addition to losses.
15.9. If the User conducts audio/video recording or retransmission of a video consultation for subsequent use, the User must compensate the Service and affected third parties for all losses and pay an out-of-court fine of USD 5,000. If the Specialist transfers or attempts to transfer the User to another platform for communication or other interaction without the Service's consent, the Specialist must pay the Service an out-of-court fine of USD 3,000. Until any fine is paid in full, the User's or Specialist's account may be frozen.
15.10. Any software provided to you may automatically download and install updates or new features. You may configure automatic downloads in your device settings. The User chooses the Specialist independently based on the User's own judgment.
16. INTELLECTUAL PROPERTY
16.1. All ownership and intellectual property rights in and to the Services and Content, excluding third-party Content, remain with TRUMEN EVA, its affiliates or their licensors. Nothing in the Services or Content grants a license to intellectual property rights except as expressly provided in these Terms.
16.2. You agree not to reproduce, transmit, distribute, sell, publish, broadcast, disclose or otherwise transfer to third parties any Content obtained in or through the Services.
16.3. Subject to these Terms, TRUMEN EVA grants participants a personal, non-exclusive, revocable, limited and non-transferable license to use the Services only to the extent necessary to access and use the platform Services in accordance with these Terms and any guidelines or policies provided by TRUMEN EVA from time to time.
16.4. The license does not permit the User to modify, translate, reverse engineer, disassemble, decompile or create derivative works from Content or Services, or to permit any third party to do so, or to transfer, distribute, sell, rent, lease, disclose or provide access to the Services to any third party or use the Services to provide services to third parties.
16.5. Users are prohibited from using, distributing, copying, modifying, publishing, transmitting or otherwise using training materials created by TRUMEN EVA or materials used in an educational product without written permission of TRUMEN EVA. Such materials may be used only within the educational process organized by TRUMEN EVA.
17. RIGHTS YOU GRANT TO TRUMEN EVA
17.1. By creating an account, you grant TRUMEN EVA a worldwide, transferable, sublicensable, royalty-free right and license to host, store, use, copy, display, reproduce, adapt, edit, publish, modify, reformat and incorporate into other works the information you provide, and authorize the Service to advertise, distribute or otherwise make publicly available information you authorize the Service to receive from third parties.
17.2. TRUMEN EVA's license to your Content is non-exclusive, except that it is exclusive with respect to derivative works created using the Service. To enable TRUMEN EVA to prevent use of your Content outside the Service, you authorize TRUMEN EVA to act on your behalf with respect to infringing uses of your Content taken from the Service by other members or third parties.
17.3. Our license to your Content is subject to your rights under applicable law, including privacy laws to the extent Content contains personal information, and is for the limited purpose of operating, developing, providing and improving the Service and researching and developing new services. You agree that Content you post, or authorize us to post, in the Service may be viewed by other members and by anyone visiting or participating in the Service.
17.4. You understand and agree that we may monitor or review any Content you post in the Service. We may remove, in whole or in part, any Content that in our sole judgment violates these Terms or may damage the reputation of the Service.
17.5. When communicating with our customer service representatives, you agree to be respectful and kind. If we find that your behavior toward any customer service representative or other employee is threatening, harassing or abusive, we reserve the right to terminate your account immediately.
17.6. In consideration of TRUMEN EVA allowing you to use the Service, you agree that we, our affiliates and third-party partners may place advertising in the Service. By submitting suggestions or feedback about the Service, you agree that TRUMEN EVA may use and share such feedback for any purpose without compensation to you.
17.7. You agree that TRUMEN EVA may access, store and transfer your account information and Content if required by law, in performance of our agreement with you, or where we in good faith believe such access, storage or transfer satisfies a legitimate interest. TRUMEN EVA may also request permission to access documents, files, contacts, images on your device, camera, microphone and geolocation, and to collect data about applications and services installed on your device. With your consent, you grant TRUMEN EVA access to device notifications.
17.8. TRUMEN EVA may transfer confidential information, including personal data provided during registration in the Service, exclusively to members of the TRUMEN EVA community for use of the Service in communications between participants and between the Service and participants, together or separately.
18. RELATIONSHIP BETWEEN THE USER AND THE SPECIALIST
18.1. By accepting these Terms, the User agrees that all arrangements and relations with a Specialist are bilateral, and the Company is not a party to those relations and bears no responsibility for actions of the User or Specialist.
18.2. TRUMEN EVA organizes financial settlements for services provided by a Specialist to a User and organizes transfer of funds from Users to Specialists through payment systems integrated into the Service. Funds paid by Users to Specialists constitute Specialist remuneration. TRUMEN EVA withholds Service remuneration or commission from amounts received by Specialists for conducting a session. Service remuneration may be paid by the User or the Specialist depending on the method used by the Service, requirements of the payment system and applicable law, but in any case the commission does not increase the session cost for the User unless expressly indicated in the Service. By default, Service remuneration is paid by the Specialist. Service remuneration is paid after the Specialist has provided services to the User and after settlements between the Specialist and User are completed.
18.3. The payment system fee is paid by the User separately according to the terms set by the payment system, unless otherwise provided by the rules of the relevant payment system, Service terms or Service interface.
18.4. For services provided directly by TRUMEN EVA that are not related to Specialist sessions, TRUMEN EVA, acting as the contractor, may issue invoices to Users and Specialists. Such services include all services not concerning the relationship between the User and the Specialist.
18.5. The Specialist undertakes to provide consulting and other services to the User, namely paid individual sessions, and the User undertakes to accept and pay for those services. The current cost of Specialist services is shown in the Service. The cost is determined by the Specialist independently and may change from time to time due to inflation, significant expenses, Specialist qualification improvement, Specialist level, time on the Service and other circumstances, information about which is posted in the Service.
18.6. The User pays for services in non-cash form using a payment service integrated into the Service, within the period provided and agreed by the parties.
18.7. By paying for Specialist services, the User agrees to their cost and scope. If Eva-Coins, bonuses, promo codes or other discount tools are applied, the User agrees to the cost of the service taking into account the discount shown in the Service interface at the time of payment.
18.8. A Specialist may not increase the cost of services on the TRUMEN EVA platform earlier than six months after the last cost change. A Specialist intending to increase prices must submit a request to the platform Moderator with reasons for the increase. The platform may refuse an increase if it contradicts platform rules or factual circumstances.
18.9. The Service may refuse to change the price of Specialist services if it believes that the change violates pricing policy, may mislead the User or violates ethical standards applicable to Specialists in the Service.
18.10. The Specialist has the right to receive payment for services and compensation for discounts in the cases and procedure provided by these Terms, the Bonus Program Rules, Service terms and/or the Service interface. The Specialist does not receive payment for conducting a trial session with a User; the cost of the trial session is counted toward payment for platform services.
18.11. The Specialist may use materials of psychological consultations for methodological purposes as examples of psychological work without indicating the Client's personal data or any specific data by which the Client can be uniquely identified. The Specialist may refuse to conduct a consultation if the User directly or indirectly prevents it, without compensation of losses or penalties for cancellation.
18.12. The Specialist must comply with these Terms, have higher education or additional professional education under professional retraining programs corresponding to the services provided, use necessary modern and safe methods for psychological and other assistance, provide high-quality consulting services properly and on time, ensure confidentiality of information received from the User during consultation, and comply with applicable law of the country where services are provided.
18.13. Online consultations may be conducted only in suitable conditions, which both the User and Specialist must ensure. You must be in a quiet room where no one else is present and no one can disturb or distract you. A consultation cannot be conducted if you are at work, in a park or in a car. The device used for the online session must be fully functional, charged and have sufficient specifications for the call. The internet connection must be stable and reliable for high-quality audio and video, preferably using home internet and Wi-Fi rather than mobile data.
18.14. The Specialist is not liable to the User or third parties for the quality and consequences of services and does not refund payment if the User knowingly provided false information about the User or the User's condition, or concealed any information about the User's condition.
18.15. The User independently decides which Specialist to choose and, by choosing, agrees to the Specialist's service terms. The User may file a complaint about a Specialist with the Service after a trial session. In this case, the platform reserves the right to refund funds for the trial session.
18.16. The User must understand that Specialist services may not meet the User's expectations. Lack of improvement in the User's condition does not in itself mean that the services were of poor quality.
19. BONUS PROGRAM. EVA-COINS
19.1. When booking and paying for paid individual sessions, the User may use internal bonus units provided by the Service functionality - Eva-Coins - as well as other bonuses, promo codes and discount tools provided by TRUMEN EVA, solely to receive a discount on services available in the Service, in the manner provided by the Bonus Program Rules (which are available in the Service and may be updated from time to time), these Terms, other Service documents and the Service interface. Eva-Coins are not electronic money, not a virtual asset, not a security, and not a payment instrument. They are provided solely as a discount tool within the Service and have no value outside the Service.
19.2. The User's use of Eva-Coins constitutes provision of a discount to the User for the relevant service and is not recognized as payment for Specialist services with Eva-Coins, transfer of Eva-Coins to a Specialist, exchange of Eva-Coins for money or electronic money, or creation of a right for the User or Specialist to demand payment of money.
19.3. By accepting these Terms and using the Service, the Specialist agrees that Users may apply Eva-Coins, bonuses, promo codes and other discount tools provided by TRUMEN EVA when paying for Specialist services through the Service, and agrees to participate in the TRUMEN EVA loyalty program to the extent necessary for application of such discount tools and settlements through the Service.
19.4. Unless otherwise indicated in the Service interface, Bonus Program Rules, terms of a specific offer or other Service documents, the Specialist remuneration and Service remuneration are calculated based on the cost of the Specialist service displayed in the Service before application of Eva-Coins, bonuses, promo codes or other discount tools.
19.5. A discount granted to a User using Eva-Coins, bonuses, promo codes or other discount tools may fully or partially reduce the Service remuneration for the relevant transaction.
19.6. If the discount granted to the User using Eva-Coins or other discount tools exceeds the Service remuneration for the relevant transaction, TRUMEN EVA may, from its own funds or from Service remuneration, compensate the Specialist in the amount and manner determined by these Terms, the Bonus Program Rules, specific offer terms, Service data, TRUMEN EVA reports and/or information shown in the Specialist's personal account.
19.7. Such compensation is a separate settlement between TRUMEN EVA and the Specialist related to the Specialist's participation in the TRUMEN EVA loyalty program and/or compensation of a discount granted to the User under the bonus program. It is not payment for Specialist services on behalf of the User, is not performance of the User's monetary obligation to the Specialist, does not mean transfer of Eva-Coins to the Specialist and is not an exchange of Eva-Coins for money.
19.8. The amount, procedure and frequency of compensation are determined by TRUMEN EVA based on Service data, TRUMEN EVA reports, loyalty program terms, information from engaged payment, tax, settlement and technology partners and/or information shown in the Specialist's personal account. Compensation may be paid for each relevant transaction or for a certain period, including a day, week, month or other period determined by TRUMEN EVA, unless otherwise indicated in the Service.
19.9. The Specialist agrees to this procedure for applying Eva-Coins, bonuses, promo codes and other discount tools and for settlements, including the possibility of reducing Service remuneration and/or paying separate discount compensation to the Specialist. The Specialist may not demand additional payment from the User due to the User's use of Eva-Coins, bonuses, promo codes or other discount tools.
19.10. For organizing settlements, paying Specialist remuneration, paying discount compensation, generating documents and transmitting information as required by applicable tax or payment rules, TRUMEN EVA may transfer to engaged payment, tax, settlement and technology partners information about service cost, User cash payment amount, applied discount amount, number of Eva-Coins used, Service remuneration amount, discount compensation amount and other data necessary to perform these Terms. All processing of personal data in connection with the bonus program is carried out in accordance with our Privacy Policy, which is available in the Service.
19.11. The User may not transfer, sell, exchange, assign or otherwise dispose of Eva-Coins, bonuses, promo codes or any other discount tools to any other person, whether within or outside the Service. Any attempt to do so shall be null and void and may result in the immediate termination of the User's account and forfeiture of all accumulated Eva-Coins.
19.12. The User may withdraw from participation in the bonus program at any time through their account settings. Withdrawal from the bonus program shall not affect the User's access to the core functionality of the Service or the User's ability to book and pay for Specialist services. Upon withdrawal, any accumulated but unused Eva-Coins shall be forfeited, unless otherwise provided in the Bonus Program Rules.
19.13. TRUMEN EVA may amend the Bonus Program Rules from time to time. If such amendments materially affect your rights or obligations under the bonus program, we will notify you in advance through the Service or by email. If you do not accept the amended Bonus Program Rules, you may withdraw from the bonus program in accordance with Clause 19.12. Continued participation in the bonus program after the amended rules become effective shall constitute your acceptance of such amendments.
19.14. Eva-Coins are valid for the period specified in the Bonus Program Rules. Unused Eva-Coins shall expire upon termination of the User's account or upon expiry of the applicable validity period, whichever occurs first. TRUMEN EVA shall not be liable for any loss of Eva-Coins due to expiry or account termination.
20. COMMUNITY RULES
20.1. TRUMEN EVA creates a community including Users and Specialists. Community members may communicate with each other and receive free and paid services in the Service.
20.2. By registering in the Service, you become a member of the TRUMEN EVA community. You thereby permit TRUMEN EVA to transfer personal data you provided in the Service to other community members so that you can fully use Service functionality. This transfer may occur by sending messages to other community members or in another way that does not violate applicable law or Service rules.
20.3. By using the Service, you agree that you will not:
20.3.1. use the Service for any purpose that is illegal or prohibited by these Terms;
20.3.2. use the Service for harmful or immoral purposes;
20.3.3. use the Service to harm TRUMEN EVA;
20.3.4. spam, flood, solicit money or other valuables from another member as a gift, loan or other compensation, or otherwise defraud other members;
20.3.5. impersonate any person or entity or publish images of another person without permission;
20.3.6. intimidate, attack, harass, abuse, stalk, defame or otherwise mistreat any person;
20.3.7. post Content that violates or infringes anyone's rights, including publicity rights, privacy rights, copyright, trademarks, other intellectual property rights or contractual rights;
20.3.8. post hateful, threatening, sexually explicit or pornographic Content; Content that incites violence; or Content containing nudity or graphic or gratuitous violence;
20.3.9. post Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
20.3.10. solicit passwords for any purpose or personal information from other Users for commercial or illegal purposes, or distribute another person's personal information without permission;
20.3.11. use another User's account, share an account with another User or maintain more than one account;
20.3.12. create another account if we have already deleted your account, unless you have our permission;
20.3.13. request personal data or financial information or offer offline meetings in violation of Service policy;
20.3.14. violate the topics of chats or rooms or criticize actions of the Service or Moderators;
20.3.15. evaluate actions or statements of other Users in violation of Service rules.
20.4. Users and Specialists also agree not to disclose confidential information, including personal data of community members, to third parties without the participants' consent.
20.5. If your actions aimed at unlawful or unacceptable dissemination of confidential information of community members cause damage to TRUMEN EVA or other community members, you agree to compensate the Service and other members for all expenses in full.
20.6. TRUMEN EVA may investigate and/or terminate your account without refund of purchases if you violate these Terms, misuse the Service or behave in a manner that TRUMEN EVA considers inappropriate or unlawful, including actions or communications occurring on or off the Service. If you violate these rules or our Community Guidelines, your authorization to use the Service is automatically revoked.
21. CONTENT FROM OTHER PARTICIPANTS
21.1. Although TRUMEN EVA reserves the right to review and remove Content that violates these Terms, such Content is the sole responsibility of the participant who posted it, and TRUMEN EVA cannot guarantee that all Content will comply with these Terms. If you see Content in the Service that violates these Terms, please report it in the Service or through our contact form.
22. PURCHASES
22.1. TRUMEN EVA may enter into relations with Users and Specialists as a contractor by offering products and services for purchase, balance top-up through the App Store, Google Play Store, mobile carrier billing, direct TRUMEN EVA billing or other payment platforms, banks and non-bank organizations authorized by TRUMEN EVA.
22.2. These services are not related to TRUMEN EVA services for organizing Specialist settlements, which may be accounted for separately.
22.3. If you choose to make an in-app purchase, you will be asked to confirm the purchase with the relevant payment system and select a payment method, whether a card or a third-party platform account such as Google Play Store or App Store (your "Payment Method"). Payment is made according to rules set by TRUMEN EVA and/or Google Play Store or App Store. You will be charged for the in-app purchase at the prices displayed for the selected services, as well as any additional charges billed by payment services, sales or similar taxes that may apply to your payments, and you authorize TRUMEN EVA or the relevant third-party account to charge you.
22.4. By making payment in the Service, the User confirms agreement with the terms of use of the payment system integrated into the Service. TRUMEN EVA reserves the right to select such payment system, bank or non-bank organization without separate notice to the User.
22.5. Payment processing in the Service is provided by third-party payment systems, including but not limited to Braintree, PayPal, Stripe, Skrill, Payoneer and TransferWise. The User also agrees to additional terms of the payment system, which may impose additional fees such as acquiring fees or remuneration to the payment system provider.
22.6. If the User cancels a consultation less than 6 hours before the scheduled time, the Service may not refund the funds paid for that consultation. Such funds represent expenses actually incurred by the Service for searching and selecting the Specialist and organizing the consultation.
22.7. Provision of the first trial consultation is a service provided by the Service. The first trial consultation is available for Specialist types such as psychologist and coach. The cost of the consultation is calculated based on Specialist tariffs and platform rules and is paid by the User directly to the Service. The Specialist does not receive money for conducting the first trial consultation and provides it for free.
22.8. The Service may use the first consultation to advertise Specialist services or the Service itself. The trial consultation is not a full consultation; it only identifies the User's requests and introduces the User to the Specialist and the Specialist's methods. At the end of the trial consultation, the parties determine whether to schedule a full consultation.
22.9. If a particular Specialist is unsuitable for the User based on professional level, the Service may, upon User request, provide the first trial consultation to the User free of charge by refunding the paid funds to the User's wallet.
22.10. The consultation cost paid by the User may include the remuneration of the payment system engaged by the Service for settlements and Service remuneration calculated as a percentage of the consultation cost.
22.11. Distribution of received funds between the Specialist and the payment system is carried out according to their interaction terms.
22.12. TRUMEN EVA may decide to accept payment from the User for the Service of selecting a Specialist. In that case, the cost of the Service selection service is equivalent to the commission paid by the Specialist, and the Specialist agrees that the amount received by the Specialist for services is reduced by the amount paid by the User.
22.13. By topping up the internal balance integrated into the Service, the User makes an advance payment intended to pay for Specialist services or for Service services.
22.14. Automatic renewals. If you purchase a plan with automatic renewal through an in-app purchase, your card may be linked and charges will continue until you cancel. After the initial plan period and after any subsequent plan period, your plan will automatically renew for an equivalent additional period at the price you agreed when purchasing the plan. Your card payment information will be stored and later used for automatic card payments in accordance with these Terms.
22.15. If you do not want your plan to renew automatically, or if you want to change or terminate it, you must log into your third-party account, or TRUMEN EVA settings if applicable, and follow the instructions to terminate or cancel the plan, even if you have deleted your account with us or removed the TRUMEN EVA application from your device. Deleting your TRUMEN EVA account or removing the application does not terminate or cancel your plan. TRUMEN EVA will retain all funds charged to your Payment Method until you terminate or cancel the plan with TRUMEN EVA or the relevant third-party account. If you terminate or cancel your plan, you may use it until the end of the current plan term and it will not renew after that term ends.
22.16. Additional terms apply if you pay TRUMEN EVA directly using your Payment Method. If you pay TRUMEN EVA directly, TRUMEN EVA may correct billing errors or mistakes, even if payment has already been requested or received. If you initiate a chargeback or otherwise cancel a payment made using your Payment Method, TRUMEN EVA may immediately terminate your account at its discretion.
22.17. You may edit Payment Method information by visiting TRUMEN EVA and going to Settings. If payment is not successfully settled due to expiration, insufficient funds or another reason, and you do not edit Payment Method information or cancel the plan, you remain responsible for unpaid amounts and authorize us to continue billing the Payment Method as it may be updated. This may result in changed billing dates. You also authorize us to receive updated or replacement expiration dates and card numbers from your card issuer. Payment terms may be based on your Payment Method and agreements between you and your financial institution, card issuer or other provider.
22.18. You may view your payment history on the platform in My Wallet.
22.19. Refunds. As a rule, all purchase fees are non-refundable and refunds or credits for partially used periods are not provided. Where permitted by App Store or Google Play policy and the law of the relevant country, you may request a refund.
22.20. If you made a purchase using your Apple ID, the refund is handled by Apple, not TRUMEN EVA. To request a refund, open the App Store, tap your Apple ID, select Purchase History, find the transaction and tap Report a Problem. You may also submit a request through Apple support. If you subscribed using your Google Play Store account or directly through TRUMEN EVA, contact support and provide your Google Play Store order number or TRUMEN EVA order confirmation details. You may also send a signed and dated notice stating that you, the buyer, cancel these Terms or words of similar meaning.
22.21. Refund requests must be sent to contact@trumeneva.com.
22.22. If there are valid circumstances due to which you missed a session or group class or cancelled a session or group class upon first request, a refund may be made at the Specialist's discretion, but the Specialist is not obliged to do so.
22.23. TRUMEN EVA is not responsible for any fees charged by banks or third-party payment systems and will not cover them when initiating a refund. If you choose a refund, the speed and availability of funds in your bank account depends exclusively on your bank's terms and policies. The exact refund amount depends on the exchange rate of the US dollar to the currency of your Payment Method on the refund initiation date.
22.24. You may receive only one refund for one request. No refund is made if the User or Specialist lost or forgot login credentials, resulting in data loss, temporary loss of account access or other inconvenience. No refund is made if the User or Specialist lost connection because of lack of internet access, resets or updates.
22.25. If you do not submit a refund request within the specified period, you may still ask us to return funds to your account balance. Such funds may later be used to schedule sessions or group classes with another Specialist.
22.26. Pricing. TRUMEN EVA conducts business globally and our prices depend on a number of factors. We often offer rates that may vary by region, plan duration, package size and other parameters. We also regularly test new features and payment methods.
23. NOTICE AND PROCEDURE FOR COPYRIGHT INFRINGEMENT CLAIMS
23.1. If you contact us about alleged copyright infringement, please include the following information:
23.1.1. an electronic or physical signature of a person authorized to act on behalf of the copyright owner;
23.1.2. a description of the copyrighted work you believe has been infringed;
23.1.3. a description of where in the Service the material you believe is infringing is located, reasonably sufficient for us to locate it;
23.1.4. your contact information, including address, telephone number and email address, and the identity of the copyright owner;
23.1.5. your written statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent or law;
23.1.6. your statement that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.
23.2. TRUMEN EVA may block accounts of Users who repeatedly infringe copyright.
24. DISCLAIMER
24.1. TRUMEN EVA provides the Service on an "as is" and "as available" basis and, to the extent permitted by applicable law, makes no warranties, express, implied, statutory or otherwise, regarding operation of the Services, including all Content, including but not limited to implied warranties of quality, merchantability, fitness for a particular purpose or non-infringement.
24.2. TRUMEN EVA does not represent or warrant that the Service will operate uninterrupted, safely or error-free; that defects or errors in the Service will be detected or corrected; or that any Content or information you receive through the Service will be accurate or suitable for your purposes.
24.3. TRUMEN EVA is not responsible for any Content that you, another participant or a third party sends or receives through the Service. Any material downloaded or otherwise obtained through the Service is obtained at your own discretion and risk.
24.4. TRUMEN EVA disclaims and does not accept responsibility for any conduct by you or any other participant in or outside the Service.
24.5. TRUMEN EVA does not guarantee that Service algorithms will select a suitable Specialist for the User or that a Specialist will have time convenient for the User.
24.6. TRUMEN EVA is not responsible for the quality of services provided by a Specialist during sessions, for failure of the User to achieve expected results, or for mismatch between the obtained result and the User's expectations.
24.7. User personal data is provided solely from the User's words and by completing a form in the personal account.
24.8. The User is personally responsible for the accuracy of provided personal data. Specialist personal data is provided by completing a form in the Specialist personal account. TRUMEN EVA checks provided documents and Specialist data but is not responsible for their accuracy.
24.9. The User is responsible for information provided during registration, information posted in the Service for general access and inaccurate information contained in such materials, as well as any losses arising from such information.
25. FORCE MAJEURE
25.1. Neither Party will be liable for any failure to perform or for breach of this Agreement caused by an event of Force Majeure, being any event that is outside the reasonable control of a Party, including but not limited to: acts of God, war, terrorism, pandemic, epidemic, civil disorder, cable cuts, fire, flood, storm, earthquake, explosion, failure of telecommunications or power networks, or acts of any governmental authority. The affected Party must immediately inform the other Party in writing of the occurrence of the Force Majeure event and the estimated extent and duration of such inability to perform its obligations. Both Parties must use reasonable commercial endeavours to minimise the effects of an event of Force Majeure. For the avoidance of doubt, nothing in this clause relieves a Party from its obligation to make any payments for Services rendered prior to the Force Majeure event.
26. THIRD-PARTY SERVICES
26.1. The Service may contain advertisements and promotions offered by third parties, as well as links to other websites or resources. TRUMEN EVA is not responsible for the availability or unavailability of such external websites or resources. If you choose to interact with third parties available through the Service, the terms of those parties govern your relationship with them. TRUMEN EVA is not responsible for the terms or actions of such third parties.
27. LIMITATION OF LIABILITY
27.1. To the fullest extent permitted by applicable law, TRUMEN EVA, its affiliates, employees, licensors or service providers are not liable for any losses, including lost profits incurred directly or indirectly, loss of data, damage to reputation or other intangible losses resulting from: (i) your use of or inability to use the Service; (ii) actions of any Users or third parties on any of our websites; or (iii) unauthorized access to, use of or modification of your Content, even if TRUMEN EVA was advised at any time of the possibility of such damage.
27.2. The limitation of liability provisions in this Section 27 apply even if your remedies under these Terms fail of their essential purpose.
27.3. Some jurisdictions do not allow exclusion or limitation of certain damages, so some or all exclusions and limitations in this section may not apply to you.
28. DISPUTE RESOLUTION
28.1. In the unlikely event that a legal dispute arises between us, the Parties agree to proceed as follows, except where prohibited by applicable law.
28.2. Informal Dispute Resolution Process
28.2.1. If you are dissatisfied with our Service for any reason, please first contact TRUMEN EVA support so that we can attempt to resolve your concerns without outside assistance. If you decide to continue a dispute against TRUMEN EVA, these terms apply. For purposes of this dispute resolution process, "TRUMEN EVA" includes our affiliates, employees, licensors and service providers.
28.2.2. TRUMEN EVA values its relationship with you and the mutual benefits of informal dispute resolution. Before formally considering a dispute in court, you agree first to send a detailed notice or claim ("Notice") to contact@trumeneva.com. If TRUMEN EVA has a dispute with you, TRUMEN EVA agrees first to send you a Notice to your most recent email address on file or, if no email is on file, other contact information associated with your account.
28.2.3. Your Notice must contain: (1) your full name; (2) information allowing TRUMEN EVA to identify your account, including an image or screenshot of your profile, address, mobile phone number, email address and date of birth used to register your account, if available; and (3) a detailed description of your dispute, including the nature and factual basis of your claims and the remedies you seek, with calculation of alleged damages, if any. You must personally sign the Notice for it to be effective. TRUMEN EVA's Notice must also contain a detailed description of its dispute, including the nature and factual basis of its claims and remedies sought, with calculation of damages, if any.
28.2.4. You and TRUMEN EVA agree to negotiate in good faith to resolve the dispute. As part of these negotiations, if TRUMEN EVA requests a telephone conference to discuss your dispute, you agree to participate personally, together with your attorney if represented. If you request a telephone conference to discuss TRUMEN EVA's dispute with you, TRUMEN EVA agrees to participate through one representative.
28.2.5. If the dispute is not resolved within two months after receipt of a fully completed Notice, and the Parties have not agreed to extend the period for informal resolution, you or TRUMEN EVA may file a claim in court.
28.2.6. Completion of informal dispute resolution is a prerequisite to filing any claim. Failure to comply is a breach of these Terms. Limitation periods and any deadlines for payment of filing fees are tolled while you and TRUMEN EVA participate in this informal dispute resolution process.
28.3. Formal Dispute Resolution
28.3.1. Any dispute, claim or controversy between you and TRUMEN EVA that is not resolved informally by TRUMEN EVA customer service or under Section 28.2, arising out of or in any way related to these Terms, including any alleged breach, must be resolved exclusively by a claim in court at the place of registration of TRUMEN EVA, unless otherwise specifically provided in this Dispute Resolution section.
28.3.2. "Dispute" has the broadest possible meaning and includes claims arising before the existence of these or any prior terms, as well as claims arising during or after the term of these Terms.
28.3.3. TRUMEN EVA provides you with a response within one month after you provide all specified information.
28.3.4. Any judicial proceeding to enforce this Section 28 must be commenced in accordance with Section 30.
28.4. Future Changes and Retroactive Application
28.4.1. This Section 28 applies to all disputes between the Parties, including claims that arose before you agreed to these Terms and claims that arise after you agreed to these Terms. Notwithstanding anything to the contrary in these Terms, you may opt out of application of Section 27 to claims that arose against you or TRUMEN EVA before you agreed to these Terms.
28.4.2. You may opt out by sending us written notice within 30 days from your acceptance of these Terms to contact@trumeneva.com. Please do not send support requests to another address, as they will not be considered for this purpose. You must provide information sufficient to identify your account, such as email address or phone number associated with the account, and a statement that you opt out of application of Section 28 to claims that arose before your acceptance of these Terms.
29 APPLICABLE LAW
29.1. Any dispute is governed by the applicable law of the country of registration of TRUMEN EVA.
30. VENUE
30.1. If the Parties do not reach agreement, disputes are considered according to applicable law at the place of registration of the platform. Claims are filed in the courts of the country of registration of TRUMEN EVA.
31. SURVIVAL OF CLAUSES
31.1. The following clauses and any other provisions which by their nature are intended to survive termination, cancellation or expiration of this Agreement shall survive such termination, cancellation or expiration: Clauses 16 (Intellectual Property), 17 (Rights You Grant to TRUMEN EVA), 18 (Relationship Between the User and the Specialist), 19 (Bonus Program), 24 (Disclaimer), 27 (Limitation of Liability), 29 (Applicable Law), 30 (Venue), and 32 (Indemnity by You).
32. INDEMNITY BY YOU
32.1. To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless TRUMEN EVA, our affiliates and our and their respective officers, directors, agents and employees from and against any and all complaints, claims, demands, losses, damages, costs, liabilities and expenses, including attorneys' fees, arising from or related in any way to your access to or use of the Service, your Content or your violation of these Terms.
33. ENTIRE AGREEMENT AND OTHER TERMS
33.1. You unconditionally agree to these Terms, which include the Privacy Policy, Community Rules and any terms disclosed to you if you purchase additional features, products or services offered in the Service.
33.2. If any provision of these Terms is held invalid, the remainder will remain in full force and effect.
33.3. TRUMEN EVA's failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision. You agree that your TRUMEN EVA account is non-transferable and that all rights to your account and its Content terminate upon your death. These Terms do not create any agency, partnership, joint venture, fiduciary or other special relationship or employment relationship, and you may not make any representations on behalf of TRUMEN EVA or bind it in any way.
