Политика конфиденциальности
PRIVACY POLICY
(Last updated on 03 July 2026)
This Privacy Policy explains how TRUMEN EVA collects, stores, uses and protects personal data of users, specialists and other persons using the TRUMEN EVA platform and mobile application.
TRUMEN EVA is operated by TRUMEN EVA Tech Limited ("TRUMEN EVA", "Company", "we", "us" or "our"), CL 7161, whose office is located at Unit GA-00-SZ-L1-RT-208, Level 1 Gate Avenue - South Zone, Dubai International Financial Centre.
Contact email for privacy and personal data matters: contact@trumeneva.com.
1. DEFINITIONS
1.1. User means a registered person seeking communication on any matter through the TRUMEN EVA platform or other tools provided by the Company. When registering, the User confirms that he or she is legally capable and does not suffer from mental illness.
1.2. Specialist means a registered person offering paid online assistance, support and consulting services through the TRUMEN EVA platform. Depending on the Specialist category, the Company may set additional requirements for their activity.
1.3. Service means the TRUMEN EVA platform, website and mobile application.
1.4. Content means any materials, information and data posted by a User or Specialist within the Service.
2. SCOPE OF THIS PRIVACY POLICY
2.1. This Privacy Policy applies to all websites, applications, events and other services provided by TRUMEN EVA. Links to this Privacy Policy are placed in the relevant Services.
2.2. Some services may have their own privacy policies. If a specific service has its own policy, that policy will apply to that service instead of this Privacy Policy.
2.3. All processing of personal data performed by TRUMEN EVA is carried out in line with the applicable data protection laws and in line with the regulations of the country of registration of TRUMEN EVA.
3. INFORMATION WE COLLECT
3.1. Information provided by the User
When using the Service, the User may provide us with the following information:
– when creating an account - email address, gender, age or age group, and other information necessary for the Service to operate;
– optional additional information - profile description, interests and other profile details;
– when ordering paid services - payment information, including payment amount, payment status, transaction identifier, payment method, refund details and other information required to confirm payment and to maintain accounting and tax records.
Full payment details are processed by the payment agent, Google Play, App Store or another payment provider in accordance with their own documents;
– information provided during surveys, focus groups and market research;
– information provided to participate in promotions and contests organized by the Company;
– information provided when contacting customer support;
– Content published in the Service.
3.2. Information received from third parties
We may also receive information about a User from other sources:
– from other Users and Specialists when they interact through the Service, communicate with the User or file a complaint;
– from partners, including where our advertising is placed on partner platforms, and, where permitted by law, information about suspected or confirmed unfair or abusive behavior.
3.3. Service usage data
When the User interacts with the Service, technical and usage data may be recorded automatically, including the date and time of login, features used, actions taken in the Service, referring page addresses and interactions with advertising.
3.4. Data collected with the User's consent
With the User's consent, we may collect:
– precise device location data, including latitude and longitude, including in the background. Refusal to grant permission may limit access to certain Service functions;
– photos and videos posted by Users or Specialists;
– information about applications and services installed on the device;
– access to documents, files, contacts, camera, microphone and device notifications.
3.5. Profile publication and disclosure of personal data
Personal data contained in a User's or Specialist's profile is processed for the purpose of performing the Terms of Use, including account creation and maintenance, profile verification and moderation, providing Service functionality, matching communication partners and Specialists, organizing communication, arranging bookings and payments, ensuring Service safety and handling requests.
Users and Specialists fill in their profiles and, where applicable, Specialist questionnaires through the Service interface and determine what information they submit for publication, unless otherwise provided by the Terms of Use, the rules of a specific Service section or mandatory platform requirements for Specialist profiles.
By submitting profile information for publication or by publishing a profile, the User or Specialist confirms that they independently decide to publish such information and understand that it will be available to other Users, Specialists and/or visitors of the Service within the Service functionality.
The platform does not determine the content of voluntarily completed profile fields for the User or Specialist, but it may set the questionnaire form, mandatory fields, verification requirements, moderation rules and technical procedure for profile display.
After the profile is published, the platform technically provides the placement and display of information independently specified by the User or Specialist in the profile or questionnaire to other Users, Specialists and/or Service visitors within the Service functionality.
The User or Specialist may change the scope of profile information, hide the profile or withdraw confirmation for publication through available Service functions, where implemented, or by contacting support at contact@trumeneva.com.
After a profile is hidden or publication confirmation is withdrawn, the platform stops displaying the relevant information to other persons, except where further processing of certain data is necessary to perform a contract, comply with law, carry out settlements, handle requests, verify violations, ensure safety or protect the rights of the platform, Users, Specialists or third parties.
4. TRUMEN EVA'S RIGHTS IN RELATION TO INFORMATION
4.1. By creating an account, the User grants TRUMEN EVA a worldwide, transferable, sublicensable, royalty-free right and license to host, store, use, copy, display, reproduce, adapt, edit, publish, modify, reformat and incorporate into other materials the information submitted by the User, and authorizes the Service to advertise, distribute or otherwise make publicly available information that the User has authorized the Service to receive from third parties.
4.2. TRUMEN EVA's license to User Content is exclusive. The User authorizes the Company to act on the User's behalf with respect to infringing uses of User Content by third parties where such Content was taken from the Service.
4.3. The Company may monitor and review any Content posted in the Service, and may remove Content, in whole or in part, that the Company believes violates the Terms of Use or may harm the reputation of the Service.
4.4. The User agrees that TRUMEN EVA may access, store and disclose account information and Content where required by law or where the Company in good faith believes that such action satisfies a legitimate interest.
5. HOW WE USE INFORMATION
We use User information for the following purposes.
5.1. Account operation and provision of the Service:
– to provide customer support, including responding to requests;
– to form personalized offers and discounts;
– to inform Users about promotions and contests where consent is required and has been provided.
5.2. New TRUMEN EVA services:
– to register and display profiles in Company features and applications.
5.3. Marketing and advertising:
– to run and evaluate advertising campaigns in the Services and on third-party platforms;
– to inform Users about products and services that may be of interest to them.
5.4. Development and improvement of the Services:
– to conduct focus groups, market research and surveys;
– to analyze support interactions to improve service quality;
– to analyze User behavior to improve the Service design and functionality;
– to develop new features and services.
5.5. Fraud prevention and prevention of unlawful activity:
– to detect and investigate violations of the Terms of Use and other agreements;
– to develop measures against repeated violations;
– to retain data related to violations to help prevent them in the future;
– to communicate with Users who filed complaints.
5.6. Legal compliance:
– to comply with applicable legal requirements;
– to assist law enforcement and judicial authorities where required or permitted by law.
5.7. The Company does not sell, rent or exchange Users' personal data with third parties for commercial purposes without the User's consent.
6. USER RIGHTS
Users have the following rights and tools in relation to their personal data.
6.1. Data management tools:
– access, correction and deletion of data through account settings in the Service;
– management of device permissions through the system settings of the mobile device. Refusal of certain permissions may limit Service functionality;
– deletion of the application, which stops data collection by the application but does not delete the account;
– deletion of the account through the relevant Service function;
– subscription to and opt-out from advertising mailings through the personal account section of the Service.
6.2. Personal data rights:
– right of access - the User may request a copy of data stored about the User directly through the Service;
– right to deletion and blocking - the User may request clarification, blocking or destruction of personal data where it is incomplete, outdated, inaccurate, unlawfully obtained or excessive. The request is sent to the Company's email specified in this document;
– right to rectification - the User may update most data independently by editing the profile in the Service;
– right to object and restrict processing - the User may object to certain processing or request restriction by contacting the Company;
– right to opt out of mailings - this is exercised through the relevant personal account section. After opt-out, the Company may send only non-advertising messages concerning changes in the provision of services or account status.
— right to withdraw consent — where we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. To withdraw your consent, please contact us at contact@trumeneva.com or use the relevant settings in the Service.
6.3. For the safety of Users, the Company may request identity confirmation from a Specialist before fulfilling such requests. The Company may also refuse to fulfill a request if the applicant's identity cannot be confirmed, the request is unlawful or it may violate the rights of other persons.
6.4. For privacy matters, the User may contact the Company at contact@trumeneva.com.
7. DATA RETENTION PERIODS
7.1. Personal data is stored only for as long as necessary for the Company's lawful business purposes and within the limits of applicable law.
7.2. An account that has not been used for two years may be deleted automatically. After account deletion, personal data is stored as follows:
– for three months after account deletion or one year after account blocking – to investigate possible unlawful or malicious activity;
– customer service records and supporting data - for five years to support customer service decisions, enforce rights and defend against claims;
– information about the existence of past accounts and subscriptions - for three years after the last account is closed for financial planning and reporting purposes;
– profile data - for one year for possible legal proceedings;
– data necessary to prevent repeated registration by blocked Users - for the period necessary to ensure safety;
– other data - where there is an unresolved dispute, claim or court request, until it is resolved.
8. CHILDREN ARE NOT ALLOWED TO USE THE SERVICE
8.1. The Service is intended only for persons aged 18 and older. Registration and use of the Service by persons under 18 are not permitted. If there are grounds to believe that a User is underage, please use the complaint function.
9. JOB APPLICANTS, CONTRACTORS AND VENDOR REPRESENTATIVES
9.1. Personal data of job applicants is processed as part of the recruitment process and may include information provided in the job application, qualification information, biographical information and reference information. The purpose of processing is to organize the hiring process, which may result in an employment agreement.
9.2. Data of contractors and vendor representatives is processed to the extent necessary to manage contractual relationships and to file, enforce and defend against possible legal claims. The Company may transfer such data to service providers engaged for recruitment or technical data processing purposes.
9.3. Personal data in these cases is stored only for as long as necessary to achieve the purposes listed above.
10. CHANGES TO THIS PRIVACY POLICY
10.1. The Company may update this Privacy Policy from time to time due to changes in data processing practices, the composition of services or applicable law. Users are notified of changes by publication of the current version on this page.
10.2. Continued use of the platform after changes become effective means the User's acceptance of the updated Privacy Policy.
11. COMPANY DETAILS
TRUMEN EVA Tech Limited, CL 7161
Address: Unit GA-00-SZ-L1-RT-208, Level 1 Gate Avenue - South Zone, Dubai International Financial Centre
Email: contact@trumeneva.com
